Cancellations are only refunded by the Glen Eden Lodge upon your trip being rebooked. If you cancel your trip for any reason you must notify the Glen Eden Lodge by email or in writing.
At the time you cancel your reservation, we will make every attempt to rebook your trip at the full price, or if need be, for a discounted price. If Glen Eden rebooks your trip you will receive a refund in the amount of the rebooked trip price less a 15% administrative fee.
You must also notify us if you have found someone to take your trip. However, you will be responsible for ensuring their payment, which, upon receipt, will initiate a refund of the full price of the trip with no administrative charge.